Customer Support Specialist, €3.000 - €3.500 | Zoetermeer

Do you love helping to build something, do you have an eye for detail and do you work best together in a close-knit team? Are you an enthusiastic recent graduate (MBO or HBO level) who gets energy from well-organised records and from really helping customers move forward? And do you want to grow quickly at an innovative SaaS company? Then we’d love to get to know you!

Your role
As an Customer Support Specialist, you and your colleagues form the operational heart of our South Holland team. You make sure the daily invoice processing work runs smoothly, that we meet our SLAs (the service levels we’ve agreed with customers) and that our customers’ invoice records are fully in order. You report to the Team Lead Operations. You’ll start with a thorough onboarding programme, so you can quickly work on your own.

What you’ll do
+ Actively help process invoices for our different customers.
+ Work with the team to keep daily operations running and meet our SLAs.
+ Share responsibility for customer satisfaction, and answer customer questions in a professional and proactive way.
+ Help improve and optimise our work processes.

About Whitevision
Whitevision is a leading SaaS player in Intelligent Document Processing & Management. We help more than 2,300 organisations make their financial and document processes smarter, faster and more reliable. We build smart, scalable and reliable tools for invoice processing, procurement, spend and document management. They integrate seamlessly with a wide range of ERP systems.

From our offices in Breda, Rotterdam, Zoetermeer, De Goorn, Milton Keynes and Southampton, over 140 colleagues keep developing and implementing these solutions. Our culture is built on four core values: committed, ambitious, respectful and decisive.

For our operations in Zoetermeer, we’re looking for an Customer Support Specialist who helps make sure our customers’ invoice processing runs flawlessly. You’ll work in a close-knit team with room for your own ideas, growth and fun. On Friday afternoons, you round off the week with your colleagues over a drink.

What you bring
+ A completed MBO (Dutch vocational education) or HBO (bachelor’s level) qualification.
+ A real hands-on mentality: you’re happy to roll up your sleeves.
+ You keep the overview and can switch quickly when priorities change.
+ Strong communication skills, both internally (colleagues) and externally (customers and suppliers).
+ An affinity with AI. Experience with financial processes or invoice processing is a plus.
+ A good command of Dutch and English, both spoken and written.
+ Eagerness to learn and the wish to keep developing at a growing company.

You make sure our administration is processed properly, and you help keep our customers happy every day. We invest in your growth. Together with a driven and enthusiastic team, we’re building Whitevision across Europe.

What we offer
Next to working in a friendly, motivated team, we offer you:
+ A salary of €3,000 – €3,500 gross per month, based on 40 hours and depending on experience.
+ Good secondary benefits, such as a laptop and an excellent pension plan.
+ 25 holiday days, with the option to buy 5 extra days (based on 40 hours).
+ An inspiring work environment with flexibility in where you work (hybrid) and when you work.
+ Plenty of room to grow: we invest in your development, starting with a thorough onboarding programme.
+ A team where we work hard, but always make time for fun, including drinks and great events!

Interested? Apply here!

Room to grow
This role is a great starting point at Whitevision. Many of our colleagues have grown into new roles within the company. Depending on your ambitions, you can develop towards a coordinating, coaching or specialist role in our fast-growing international organisation.

Apply now!
Ready for a new challenge? Can you see yourself as an Customer Support Specialist in our team? Then apply now. Who knows, you could soon be part of the Whitevision team! Not sure you tick every box? We’d still love to hear from you. We believe in growth and we invest in your development.

If your application looks promising, we’ll start with an introductory phone call. Next, we’ll invite you to a first interview at our office. If we’re both enthusiastic, a second interview follows. That way, we get a full picture of you, and you get a full picture of us.

Want to know more about the role or about Whitevision first? Feel free to call us on +31 (0)76 560 7820. We’re happy to tell you more.

We kindly ask recruitment agencies not to contact us about this vacancy.